Family Health Plan Insurance TPA Limited is committed to data protection and privacy. We consider ethical data management as a central tenet for building business trust and confidence among our customers
We are compliant to the data protection and privacy requirements of IT Act 2008. With us your data is safe, we protect your information from unauthorized access, damage, use, modification, disclosure or impairment.
Family Health Plan Insurance TPA Limited (FHPL) is a certified ISO 27001 organization. FHPL places great emphasis on the need for strict confidentiality of client' data. FHPL has adopted an ISO 27001 Information Security Management System (ISMS) as a tool to implement a formal system for protecting the confidentiality, integrity and availability of information. FHPL commits to continually improve its ISMS, to comply with data security as per the adopted framework.
FHPL strategically uses technology to make the claim process simple, quick and easy. We were the first TPA to launch a mobile app in the industry in 2013-14.
Helps you locate network hospitals
Stores the e-cards of employee and dependents for easy access
Acts as a quick reference guide to policy
Keeps you updated on the claim status
Assists you to fill and submit the right forms for claim process
We at FHPL value your time. We have adopted auto-adjudication to reduce the turn-around time.
This is done during the pre-authorization stage of the claim by our doctors. When a claim is authorized under accepted package rates by the hospital, or wherein there is an ailment sublimit or capping applicable as per the policy terms and conditions auto-adjudication gets applicable.
FHPL has an online E-Preauthorization process through a web based application. This application is used by hospitals to send Pre-Authorization requests and facilitates online approvals.
Reduces Turn around time
Electronic data transfer- Less discrepancies as first-hand information
Minimizes follow- ups
FHPL has over 7000 hospitals in its network.Expansion of network hospitals is a regular process based on the Client’s and Insurer’s request.
In accordance with this, FHPL has developed an online empanelment application for the ease of hospitals who are interested in getting empanelled. Interested hospitals can fill in the application form provided online with the required details and submit the same.
After the receipt of the application, FHPL immediately validates the requisite criteria and reverts on the empanelment status.
Technology enabled transparency and efficiency
No intermediary intrusion
Helps empanel healthcare providers committed to quality service