Family Health Plan Insurance TPA Limited is committed to data protection and privacy. We consider ethical data management as a central tenet for building business trust and confidence among our customers
We are compliant to the data protection and privacy requirements of IT Act 2008. With us your data is safe, we protect your information from unauthorized access, damage, use, modification, disclosure or impairment.
Family Health Plan Insurance TPA Limited (FHPL) is a certified ISO 27001 organization. FHPL places great emphasis on the need for strict confidentiality of client' data. FHPL has adopted an ISO 27001 Information Security Management System (ISMS) as a tool to implement a formal system for protecting the confidentiality, integrity and availability of information. FHPL commits to continually improve its ISMS, to comply with data security as per the adopted framework.
FHPL strategically uses technology to make the claim process simple, quick and easy. We were the first TPA to launch a mobile app in the industry in 2013-14.
Helps you locate network hospitals
Stores the e-cards of employee and dependents for easy access
Acts as a quick reference guide to policy
Keeps you updated on the claim status
Assists you to fill and submit the right forms for claim process
We at FHPL value your time. We have adopted auto-adjudication to reduce the turn-around time.
This is done during the pre-authorization stage of the claim by our doctors. When a claim is authorized under accepted package rates by the hospital, or wherein there is an ailment sublimit or capping applicable as per the policy terms and conditions auto-adjudication gets applicable.
FHPL has an online E-Preauthorization process through a web based application. This application is used by hospitals to send Pre-Authorization requests and facilitates online approvals.
Automated request generation without manual intervention. This ensures better turnaround time
Cost savings to hospitals by avoiding fax and mails.
Reduced follow-up between FHPL and hospitals as the current status of the request from upload till authorization is available on real time basis to all the interested parties
The online system allows to upload documents, final bills online for new pre-authorization request, and provides quick reference for the doctors and the FHPL users.
Transparent online process reduces the data discrepancies between hospitals and FHPL
FHPL does not charge any fee for Hospital empanelment. If you have been asked to pay for empanelment with FHPL network, kindly bring to our notice at email@example.com. If you wish to empanel your hospital with FHPL network, kindly write to us at firstname.lastname@example.org.
FHPL has a network of 13000 hospitals and we constantly work towards expanding our network based on the needs of the insurer and clients. We have developed online empanelment application to make the process quick and transparent.
The hospital interested in empanelment has to fill the online application form with complete details. FHPL validates the criteria and reverts with the empanelment status on receipt of the application.
Transparency and efficiency
No intermediary intrusion
Quick turnaround time
Helps empanel healthcare providers committed to quality service